Customer Service Orientation 101

This course is designed to provide participants with the essential skills, knowledge, and mindset needed to consistently deliver high-quality customer service. Participants will explore the principles of exceptional service through practical strategies, real-world scenarios, and guided reflection. The course emphasizes various aspects of customer service, empowering individuals to confidently represent themselves, their organization and contribute to a culture of excellence.

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Customer Service Orientation 101

Course content

9 sections | 29 lessons

Module 1: Introduction to Customer Service Excellence

Module 2: Core Service Skills

Module 3: Understanding Your Customers

Module 4: Communication for Impact

Module 5: Problem-Solving and Service Recovery

Module 6: Product and Process Knowledge

Module 7: Professionalism in a Digital World

Module 8: The Service Mindset

Conclusion

Customer Service Orientation 101

Module 1: Introduction to Customer Service Excellence4 Lessons

Module 1: Introduction to Customer Service Excellence

Module 2: Core Service Skills5 Lessons

Module 2: Core Service Skills

Module 3: Understanding Your Customers3 Lessons

Module 3: Understanding Your Customers

Module 4: Communication for Impact5 Lessons

Module 4: Communication for Impact

Module 5: Problem-Solving and Service Recovery4 Lessons

Module 5: Problem-Solving and Service Recovery

Module 6: Product and Process Knowledge2 Lessons

Module 6: Product and Process Knowledge

Module 7: Professionalism in a Digital World1 Lessons

Module 7: Professionalism in a Digital World

Module 8: The Service Mindset2 Lessons

Module 8: The Service Mindset

Conclusion3 Lessons

Conclusion